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Quiet hours

Ensure texts and calls only go out during business hours.

Updated October 5, 2026

Quiet hours prevent your workflows from sending messages outside of set times. This respects your customers' time.

A workflow with send steps on the builder canvas
A workflow with send steps on the builder canvas

How it works

  1. Every send step in a workflow checks the clock first: texts, emails, calls, voicemail drops, review requests and invoices.
  2. If it is outside the allowed hours in the location's time zone, the contact waits on that step.
  3. The step sends as soon as the window opens again. Nothing is skipped.
  4. The default window is 8:00 AM to 8:00 PM. It is set for the whole workspace on the Workspace page.
  5. A location can use its own hours instead of the workspace default, or switch quiet hours off.

Good to know

  • The window is one stretch of daytime hours. It cannot run past midnight.
  • Your location's time zone comes from Settings, so set it correctly first.
Quiet hours | HowdyBell Help Center